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VDSL broadband service

RJ11 plugBT/Openreach have embarked on a large scale upgrade of the UK national telephone infrastructure. This means that most of the country can now get VDSL (Fibre to the cabinet) services. We can provide these services using both BT and TalkTalk back-haul.

VDSL Features

Installation£60.00Normal install price of new service and changing from existing no FTTC service.
Monthly (line only)£22.20 pcmMonthly cost for (broadband) line only, applicable when this is an extra line on the same site.
Monthly (2 units)£30.00 pcmMonthly cost with the minimum 2 units per month of usage allowance.
Daytime usageGB/unitDaytime period (9am-6pm Mon-Fri except hols) usage is GB/unit.
Evening/weekend/holiday is 50GB/unit
National
availability
GoodAvailable as exchanges and cabinets are upgraded to support FTTC. You have to be connected to an upgraded cabinet, not just a suitable exchange. However, BT are rapidly extending availability throughout the UK.
TechnologyVDSLVDSL is a newer broadband protocol available on the shorter lines used for FTTC. The exact speed depends on line length and quality as well as the specific service offerings we have available in your area. Use the line checker to confirm likely speeds for your line.
Migration£15.00Migration from DSL or LLU is normal install price, this reduced migration price applies for moving from an existing BT based FTTC service, such as BT Infinity.

Options

Premium£12.00 pcmWithout premium service speeds are capped at 40Mb/s downstream, and 10Mb/s upstream. With premium option the caps are 80Mb/s down and 20Mb/s up. Premium also provides high priority within the BT back-haul network.
Care£12.00 pcmEnhanced care is available, providing higher priority repair service.

Speed

Marketing statement: The speed of the service depends on the distance from the cabinet to your premises, the type and quality of cable, may depend on other factors such as local radio interference, and can change over time. Use the availability checker to get a forecast of the speed for your specific location.

Warning: The speed estimate is usually quite good, but this is an estimate and is also very much outside our control. In general lines get close to or more than the forecast, but they can be much lower in some rare cases and very difficult to get fixed if that happens. If we can identify that there is a fault causing a lower than expected speed we will work to rectify that fault. However, simply having a lower speed than you would like is not always a fault.

Technical statement: Whilst the technology can allow speeds as high as 100Mb/s download on very short lines the service speeds are capped. For standard service downlink is limited to 40Mb/s and uplink to 10Mb/s. With the premium option these caps are doubled to 80Mb/s down and 20Mb/s. It is important to realise that a line will not necessary reach these speeds, and purchasing the premium option will not necessarily give speeds that are faster than the standard option if the line cannot achieve these speeds. The premium option is a chargeable option for the higher priority in the BT network and for increased caps on the service and so the charge applies if you purchase the premium option even if your line speed is below the 40Mb/s down or 10Mb/s up.

Some existing customers with service before April 2012 may be on capped rates of 40/2 or 40/10, with or without the premium option. The pricing depends on whether you have the premium option, and not the line speed. For a one-off fee, customers can change to the new cap for their service (40/10 standard and 80/20 premium) but this restarts the 12 month minimum term on the service when you do this. Contact sales for more details.

Availability

This service is only available where your line is connected to a suitable FTTC cabinet, or a new line can be installed via a suitable cabinet if ordering a simultaneous provision of phone line and FTTC. If you do not have a BT phone line, then the availability checker can be used to check based on your address. An FTTC simultaneous provision is where we provide a PSTN line and the FTTC service. Occasionally it is not possible the match up the phone line order and the FTTC order, in these (rare) cases the FTTC install will be 5 days later.

Upgrade

You can upgrade your ADSL service to VDSL if it is available on your line. The upgrade cost is the same as a new install. See the Regrade page for help with upgrading your line.

Usage tariffs

We offer a range of tariffs, including packages for home users (Home::1) which allow usage from 100GB per month. On Talk Talk back0-haul we offer 1TB (1,000GB) per month allowance packages now as well. Terabyte packages are not currently available on BT back-haul, sorry.

However, we do still offer our older units based usage tariffs where the amount of usage you get for each unit depends on the time of day and what type of line you have. Only download counts, not upload. A unit is at least one gigabyte (GB) of peak download. Your usage does not have to be whole units at certain times, you can use some of a unit during the day and some in the evening, etc. Daytime usage is 9am to 6pm Monday to Friday (except holidays) and uses units the fastest. How it works Changing tariff

Installation

FTTC is provided as a wires-only connection, which means BT will send an engineer to the cabinet to jumper the wiring but will not need to visit your premises. You will need a splitter and a suitable VDSL modem. This could be a VDSL/Ethernet bridge connected to a separate PPPoE router, or be an integrated in to a single VDSL router. We sell a pre-configured VDSL modem/router with WiFi as an option.

When is fibre not fibre?

We believe there are some cases in remote villages where BT are providing the equivalent service to FTTC but using a microwave back-haul to the exchange instead of a fibre link. At present we are not able to identify such cases, but we expect that people in such villages are aware of this. If we find a way to identify such cases we will update our availability checker to reflect this so that customers are aware that the service is not actually FTTC. In practice, the services using a microwave link work in the same way with the same speeds.


Technical

Note that FTTC works differently to typical ADSL broadband and needs a VDSL modem. You will need a VDSL modem and PPPoE router, or combined VDSL modem/router to use the service. The underlying service operates as PPPoE over Ethernet over VDSL and uses a VLAN tag of 101 and no PPPoE service name.

The service supports RFC4638 with baby jumbo frames to support 1,500 byte MTU, but if your equipment cannot handle this then 1,492 MTU will be the highest you can use.


Note: This service has a minimum term. If you cease or migrate within the minimum term then an early termination fee applies.